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Frequently Asked Questions

No, you don’t have to create an account. You can check out anytime as a guest. However, you also have an option to create an account during the checkout process with the information you have provided.

If you choose to create anaccount with us, it will help you shop conveniently the next time you visit our website. It will also enable you to get notifications on newsletters, upcoming promotions, discounts and more.

1. Open www.gourdos.com and look for “Login” in the Task Bar located at the top right corner of the page on desktop or click on “Links” then choose “My Account” on mobile.

2. You have options to login to Gourdo’s. It’s either you login by using the email you registered with or by choosing to login in by connecting your other accounts (Facebook, twitter or Google).

Registering with Gourdo’s is fast and easy! Register using your email address or simply connect your social media account via Facebook, Twitter or Google+.

Visit www.gourdos.com and look for “Login” in the Task Bar located at the top right corner of the page on desktop or click on “Links” then choose “My Account” on mobile.

To change the information in your Gourdo’s account, you can login to your account, choose “My Account”, this will bring you to your account dashboard and you may able to edit anything you want. (e.g. address, phone, number, email)

1. Click “My Account”
2. Select the field/s you would want to change
- To update/change your Name, email address and phone number, edit Contact Information.
- To update/change your default shipping address and default billing address, edit Address Book.

If you’re having problems accessing our website, please make sure you have the latest version of your operating system (iOS, Android, Windows, MacOS, etc) or browser.

If you are still having problems, contact our Customer Care Team through email at [email protected] with the following information:

* Details about the issue.
* Screen shots of any error message.
* Details about the browser you tried to access our website on. E.g (Internet Explorer, Safari, Chrome, FireFox, etc.); and
* What have you done so far to try to resolve the issue.

To start receiving FREE Gourdo’s newsletter, follow the directions and fill out our newsletter sign up form here.

We’re sad to see you go, but you can easily unsubscribe by:

1.Going to the bottom of the most recent newsletter (or any newsletter received recently from us) and select “unsubscribe” – this will take you to a page confirming that you have unsubscribe to our newsletter.

2. If you have an account with Gourdo’s, login at www.gourdos.com, head to “My Account” then edit Newsletters.

Below are the steps on how to buy on our website:

1. Visit our website www.gourdos.com, navigate through pages or search for the product you wish to buy.

2. Choose the product from the search results or if you are already in the product’s page, tap “Add to Cart”. This will simply put the item on your “Shopping Cart” so you can continue searching for other products that may interest you.

3. Once finalized, click the “Shopping Cart” icon on the top right corner of the page to view the items on your Cart.

4. Select the items you wish to order and click “Proceed to Checkout”.

5. Review your billing and shipping information before clicking “Continue”.

6. Select payment method and tap “Continue”.

7. Review your oder and tap “Place Order”.

You may make changes to you order during the checkout process; however, once you have paid for the order, changes cannot be applied.

You may also change your order by navigating to your “Shopping Cart”. From here, you will be able add, remove or update product quantity.

If you have any questions, please send us an email at [email protected] . You may also reach us on our official social media accounts:

Facebook
Instagram

We are committed to provide the best online shopping experience, thus, we offer payments in multiple methods:

- Credit/Debit Cards.
- Over-The-Counter (OTC) payments.
- Bank Deposits; and
- Cash-on-Delivery (for select areas).
* all of these will be provided upon checkout.

You may apply discount/promo codes before checking out. View your shopping cart and located the section for “Discount Codes” then click “Apply Coupon”.

Please note that every discount code has its own Terms and Conditions. If your discount code doesn’t work, it could be because:
1. The discount code has expired.
2. Products in your shopping cart are not eligible for the discount.
3. Terms and Conditions are not met.
4. Our system detected that another account has consumed the discount code you used (most especially in cases that the discount code is exclusive to you); or
5. The device you used for purchasing products in Gourdo’s is fraudulent blacklist.

* If in case any of the above doesn’t apply, please coordinate with our Customer Care Team at [email protected]. You may also reach us at our official Facebook and Instagram accounts.

* You may re-use discount codes if you cancel order before making payment.

It is possible to use multiple discount codes at a time, however, please note that each Discount Code has its own Terms and Conditions, and this may hinder the use of multiple discount codes.

Types of discount codes:
1. Website exclusive discounts and promotions.
2. #iLoveGourdos (ILG) discounts. (**SOON**)

Our goal is to provide you with exceptional service. To ensure timely delivery, we being processing orders (immediately after an order has been placed. You may make changes to your order during the checkout process; however, once your order has been submitted, it cannot be altered. We offer a 100% satisfaction guarantee on all of our products. Therefore, if you are not completely satisfied with your order, you may return purchase subject to your Returns Policy.

Customers may occasionally experience problems that are related to the security settings on their browsers (e.g. Internet Explorer, Safari, Chrome, etc..). If you are experiencing problems when using our website, please send us an email at [email protected]

There are several reasons how this can happen, we have noted few for your reference.

Wrong Card information
– You may have typed the wrong information that caused payment to be declined. Please double check all details such as card number, security code, name, billing address and card expiry date. Please ensure that your billing address matches the billing information of the card you are trying to use.

Card issuer declined payment – Card issuer do not disclose the reason with merchants on why a payment is being decline, it is best to contact your issuer to find out what’s going on.

Pending Charge back – if you have pending charge back from your bank, unfortunately you will not be able to use it as your mode of payment.

If it still does not proceed, please consider using other payment methods or you may contact our Customer Care Team at [email protected]

There are a few destinations where the Cash on Delivery (COD) option is not offered by our courier partners. This is determined at checkout when you enter your shipping address. As an alternative, you can always opt to pay through Credit/Debit Card, Over-the-counter (OTC) or by bank transfer.

We know how important it is to receive your goods when you expect them. Gourdo’s uses a large network of couriers to deliver goods from www.gourdos.com to you. We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel. Deliveries can be made anytime between 7am and 9pm, but we cannot guarantee an exact date or time of when the order will actually be delivered.

We will deliver your order at the address of delivery as indicated by the customer upon placing the order. Customers will be required to sign for delivery. The invoice or receipt of the delivered order will be required for any future concerns regarding the particular product in question.

To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our carrier partners. These details may allow them to provide you with delivery updates via SMS (Text) and/or E-mail.

We are unable to change any part of your order or change the delivery or payment method once your order is complete.

You may update your delivery/shipping address before placing an order.

Someone needs to be in when your parcel is due to be delivered as we need proof of identification for Credit Card orders. If no one is present to receive your order, we will leave an attempted delivery card indicating time of unsuccessful attempt as well as instructions on re-delivery or how to contact customer service for further advise as to how to proceed.

If you refuse to accept delivery or are unavailable for 2 consecutive delivery attempts, we reserve the right to cancel the order and refund any amount paid to us to your e- wallet as store credit, credit or debit card company as applicable.

If your order has not arrived by the estimated delivery date, please check the following:

1. Log in to your account to check that we have the correct delivery address for your order and your contact details are up to date.

2. Check if you have a text message, email or attempted delivery card from one of our carriers.

If you still can't find your package, please email us at [email protected] or message usthrough our official Facebook and Instagram accounts with your Order Number and any details you can provide about your order. We'll reply as soon as possible and do our best to locate your package.

We want to resolve any issues with damaged items immediately. As soon as you discover a fault, please contact our Customer Care team at [email protected] with the order number, the faulty item's name and number, and a description of the fault. We'll get back to you as soon as possible and send you a replacement item (if necessary) as quickly as we can.

We want to resolve any issues with incorrect items immediately. Please contact our Customer Care team at [email protected] together with the incorrect item's name and number. We'll reply as soon as possible and try to resolve it for you as quickly as we can.

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If an item is still missing and any additional packages have not arrived within the estimated delivery dates, please contact our Customer Care team at [email protected] with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.